Prod manager KPI( Copied from whatsapp)

 Here are some KPIs that product leaders track across various focus areas:

# Customer-Focused KPIs

1. *Customer Satisfaction (CSAT)*: Measures customer happiness through surveys or feedback forms.

2. *Net Promoter Score (NPS)*: Gauges customer loyalty by asking one simple question: "How likely are you to recommend our product/service?"

3. *Customer Retention Rate*: Tracks the percentage of customers retained over a specific period.

4. *Customer Acquisition Cost (CAC)*: Measures the cost of acquiring a new customer.

5. *Customer Lifetime Value (CLV)*: Calculates the total value a customer brings to the business over their lifetime.

# Revenue-Focused KPIs

1. *Revenue Growth Rate*: Measures the rate of revenue increase over time.

2. *Average Revenue Per User (ARPU)*: Calculates the average revenue generated per user.

3. *Conversion Rate*: Tracks the percentage of users who complete a desired action (e.g., make a purchase).

4. *Return on Investment (ROI)*: Measures the return on investment for specific initiatives or campaigns.

5. *Payback Period*: Calculates the time it takes for an investment to generate returns.

# Cost-Focused KPIs

1. *Customer Acquisition Cost (CAC)*: Measures the cost of acquiring a new customer.

2. *Customer Support Cost*: Tracks the cost of supporting existing customers.

3. *Cost of Goods Sold (COGS)*: Measures the direct costs associated with producing and selling a product or service.

4. *Operating Expenses*: Tracks the ongoing expenses required to run the business.

5. *Return on Ad Spend (ROAS)*: Measures the return on investment for advertising spend.

# Process Optimization-Focused KPIs

1. *Cycle Time*: Measures the time it takes to complete a specific process or task.

2. *Throughput*: Tracks the number of units processed or tasks completed within a specific timeframe.

3. *Defect Rate*: Measures the percentage of defects or errors in a process or product.

4. *Lead Time*: Calculates the time it takes for a customer to receive a product or service after placing an order.

5. *Process Efficiency*: Measures the efficiency of a process, often using metrics like throughput and cycle time.

# Productivity-Focused KPIs

1. *Team Velocity*: Measures the amount of work completed by a team within a specific timeframe.

2. *Individual Productivity*: Tracks the output or productivity of individual team members.

3. *Meeting Goals and Objectives*: Measures the percentage of goals and objectives met by the team or individual.

4. *Time-to-Market*: Calculates the time it takes for a product or feature to go from concept to launch.

5. *Feature Adoption Rate*: Measures the rate at which customers adopt new features or products.

In an Agile and AI-driven world, the following KPIs may gain more relevance:

- *Time-to-Value*: Measures the time it takes for a customer to realize value from a product or feature.

- *Feature Usage and Engagement*: Tracks how customers interact with and use specific features or products.

- *Predictive Analytics*: Uses AI and machine learning to predict customer behavior, preferences, and outcomes.

- *Real-time Feedback and Analytics*: Provides immediate insights and feedback to inform product decisions.

On the other hand, the following KPIs may lose relevance:

- *Traditional Customer Satisfaction Metrics*: May not capture the nuances of customer experience in an AI-driven world.

- *Manual Process Metrics*: May become less relevant as automation and AI take over routine tasks.

- *Basic Revenue and Cost Metrics*: May not provide enough insight into the complexities of an AI-driven business model.